Privacy Policy

Who we are

The Plasma Doctor is a medically led aesthetic clinic based at 69b Sankey Street, Warrington WA1 1SL. The clinic is owned and operated by Dr James Corcoran (GMC 4229209). We are the data controller for personal information collected through this website and through our clinical services.

If you have any questions about this privacy policy or how we handle your data, please contact us at:

• Address: 69b Sankey Street, Warrington WA1 1SL
• Telephone: 01925 648 533
• Email: info@theplasmadoctor.com

What information we collect

Information you provide to us

When you contact us, book a consultation or submit an enquiry through our website, we may collect:

• Your name and contact details including email address and telephone number
• Information about your health, medical history and skin concerns relevant to your treatment
• Details of your enquiry or the treatment you are interested in
• Any other information you choose to share with us

Information collected automatically

When you visit our website, we automatically collect certain technical information including your IP address, browser type, pages visited and the date and time of your visit. This is collected via cookies and similar technologies. See our Cookie Policy for more detail.

How we use your information

We use the information we collect to:

• Respond to your enquiries and book consultations
• Provide and manage your clinical treatment
• Send appointment reminders and follow-up communications relevant to your treatment
• Comply with our legal and regulatory obligations as a medical provider
• Improve our website and services

We will only contact you for marketing purposes if you have given us explicit permission to do so. You can withdraw that permission at any time by contacting us.

Our legal basis for processing your data

We process your personal data on the following legal bases under UK GDPR:

• Contract: to fulfil our obligations when you book a consultation or treatment
• Legitimate interests: to respond to enquiries and improve our services
• Legal obligation: to comply with our regulatory requirements as a medical provider
• Consent: for marketing communications, where you have opted in

For special category health data collected as part of your clinical care, we rely on Article 9(2)(h) of UK GDPR — processing necessary for the provision of health care.

How we store and protect your data

Your data is stored securely and we take appropriate technical and organisational measures to protect it against unauthorised access, loss or disclosure. Clinical records are retained in accordance with medical regulatory guidance and best practice — typically a minimum of eight years for adult patients.

We do not sell, rent or share your personal data with third parties for their own marketing purposes.

Third parties we may share data with

We may share your data with trusted third parties where necessary, including:

• Our appointment booking and practice management software providers
• Our website hosting provider
• Professional regulatory bodies if required by law
• Other healthcare providers involved in your care, with your consent

All third parties are required to process your data in accordance with UK GDPR and our instructions.

Your rights

Under UK GDPR you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data in certain circumstances
• Object to or restrict our processing of your data
• Data portability — receiving your data in a structured, machine-readable format
• Withdraw consent at any time where consent is the basis for processing

To exercise any of these rights, please contact us using the details above. We will respond within one month.

If you are unhappy with how we handle your data, you have the right to complain to the Information Commissioner’s Office (ICO) at ico.org.uk or by calling 0303 123 1113.

Links to other websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies.

Changes to this policy

We may update this privacy policy from time to time. The most current version will always be available on this page with the date it was last updated. We recommend checking this page periodically.